1. How do I download the MILO Champions app?

If you have an Apple device, you can visit the App Store to download the MILO Champions app. If you have an Android device, you can download the app on Google Play.

2. How much is the app?

The app is free from both the App Store and Google Play.

3. What devices are compatible with the MILO Champions app?

Most iOS or Android smartphones that have been updated recently will be compatible with the MILO Champions app. Just make sure that your device is running iOS 7.0 or later and Android 4.3 or later. You can update your software in the ‘Settings’ area of your phone.

4. What is a MILO Champions Band?

A MILO Champions Band is a device that is worn on the wrist; tracks the steps taken by the user and can communicate this information with the MILO Champions app to help it recognise activity and energy output.

5. What exercises can my child do while wearing the band?

The band can be worn in most circumstances except in contact sports or water sports.

6. Where can I get a MILO Champions Band?

Visit shop.milo.co.nz to purchase a MILO Champions Band.

7. How do I charge my child’s MILO Champions Band?

The device is chargeable through any active USB port by removing the device from the Champions band and inserting into the USB charger supplied with the band. Insert the USB charger into an active USB port and leave the device to charge.

8. How long does it take to charge the band?

To fully charge your band it may take up to 4 hours

9. Can my child use the band if he/she is below 6 years old?

MILO Champions has been designed for children aged between 6 – 12 years old and is not recommended for children younger.

10. Can my child use the band if he/she is 13 years and above?

You may still register for the app, and use all the functionality available, however the nutrition information is specifically designed for kids 6 to 12 years of age.

11. Can the band be submerged in water?

The device is water resistant but should not be submerged in water. We recommend that it is taken off before water activities such as swimming, bathing and taking a shower.

12. What happens if I have a defective band?

Contact Consumer Services on 0800 830 840 or email us here

13. How do I create a profile for my child?

Once you have downloaded the MILO Champions app and registered with your personal details, go to the dashboard and select ‘create new champion profile’. You can create separate profiles for each of your children.

14. What personal details do I need to add for my child?

To utilise the app’s functionality, you will need to choose your child’s gender, enter your child’s name, date of birth, weight and height.

15. How do I sync my child’s MILO Champions Band with the app?

Once your child’s MILO Champions Band is set up, you can sync the app by pressing ‘press to sync band’ on your child’s account overview page. Ensure the Bluetooth setting is turned on and your device is in close proximity to the band. If you have any problems, try closing the app and switching off the band, then restart and try again.

16. What can I do if my child’s MILO Champions Band won’t sync with the app?

First, check to see if your app requires any updates:

1. Open up the App Store or Google Play and check for updates

2. If the option to update is present, update the app and reopen

Second, restart your phone:

1. Restart you phone by following the manufacturer`s instructions

2. Once the phone has restarted then open the app and try to sync

Still not working? Log out of the app and back in:

1. Open the menu within the app and log out

2. Sign in when prompted and try to sync again

If all of these options fail, try to reinstall the MILO Champions App:

1. Uninstall the MILO Champions App by following your manufacturer`s instructions

2. Reinstall the app and try to sync once it has started. You may need to log back in.

17. What can I do if my child’s MILO champions band won`t charge?

First, try a different USB port:

1. Remove the device from the USB port and connect to a different port.

2. If still unsuccessful try to check another USB device from the same port to ensure that they are working

Still not working, check your charging port/cable:

1. Turn off your computer.

2. Check and clean any dust out of the USB port and the band

3. Retry charge

18. How do I see my child’s physical activity?

You can view your child’s daily, weekly and average activity levels by selecting their profile under ‘champion profiles’ in the main menu. It includes a measurement of energy, kilojoules and steps, as well as any physical challenges your child is competing in.

19. How do I use the nutrition calculator?

Simply add what your child eats throughout the day into the nutrition calculator, to see how many kilojoules they’ve consumed and the breakdown of protein, fats and carbohydrates in their diet. To add a meal, go to ‘nutrition’ and select ‘add food’. You can add what food they’ve consumed for breakfast, lunch, dinner or snacks.

20. What does the information in the nutrition calculator mean?

The nutrition calculator can help you to assist your child to maintain a healthy and balanced diet. It has information on kilojoules, protein, fats and carbohydrates, as well as essential vitamins and minerals, such as iron and calcium that can be relevant for a child aged 6 to 12.

The nutrition calculator is intended to impart information of a general nature only and calculations are approximate. References are based on various studies and recommendations by third parties applicable to children aged 6 to 12. Each child will have their individual requirements. For specific advice on your child’s needs ask your GP to refer you to a dietician who can go through your child’s intake with you and make a recommendation on the best way for your child to maintain a healthy diet specific to them.

21. How does my child send a friend request?

In the kids view section under ‘more’, your child can select ‘add new friend’ and search for their friend using their name or unique ID number. You’ll receive a notification in the parents section of the app and can either accept or ignore the request. The other child’s parent will need to approve this request before it is accepted.

22. How does my child challenge a friend?

Kids can select ‘challenges’ in the menu located at the bottom of the app, then choose whether they would like to set a challenge for today, this week or this weekend. The app will then ask them to choose which friends they would like to challenge. The other child’s parent will need to approve this request before the challenge is accepted.

23. Can anyone see my child’s activity or personal information?

When your child sends a friend or challenge request, the other child and their parent will only be able to see your child’s unique ID, avatar and name. This is the only information that other users of the MILO Champions app will be able to see.

24. Can my child communicate with strangers on the app?

The only communication with others in the app comes through the form of challenges, which take place once both parties have become friends and upon the parents’ approval by both parties. Outside of this, the app cannot be used to communicate with others.

25. Can anybody track the location of my child using the app or band?

No, there is no way that anyone will be able to see where your child is with the MILO Champions Band or app.

26. How will you protect the personal information of me and my child?

Our Privacy Policy sets out how Nestlé collects, stores and uses your personal information and how you can access and update your personal information or make a complaint. You can access the full Privacy Policy here.

27. I don’t have a child, can I use the app for myself?

The MILO Champions app has been designed for kids aged 6-12 so the nutritional and activity data is based on this age group.

28. What does ‘scan’ do?

The scan function uses ‘Blippar’ functionality, which takes everyday products and transforms them into an augmented reality experience. It uses the camera function in your phone or tablet to recognise images that are ‘blippable’, such as a MILO tin, to launch fun, interactive and educational content on your device.

29. If I delete the app and download again, will the old data still be available?

All data is saved on your user profile so don’t worry if you delete the app. When you come back your data will still be available.

30. I cannot download the app. What do I do?

Firstly, check if your phone is connected to the internet. Phones that support Android 4.4.2 and up, iOS 8 and up, iPhone 4s and up will be able to download the app. Unfortunately, iPhone 4 and below will not be able to run the app.

31. I have another question, can you help?

You are welcome to contact our customer service team for additional support. Contact Consumer Services on 0800 830 840 or email us here